Frequently Asked Questions of Collections Agency 123, a division of S.C. Services Inc.

What is a professional debt collection service?

A debt collection agency collects on past-due accounts referred to them by a wide variety of organizations such as credit card companies, banks, car dealers, and more.

What does a typical professional collection office do?

First thing we do as creditors, is we make our best attempt to find the consumer in case they moved to another location. Once we get the consumers current address, the collection office will then start the collection process on that consumer. If payments are not possible, we will attempt to provide a way to make the payments easier to handle on the consumer.

What is the difference between "in-house" collections and third-party collections?

Third-party collectors are directly regulated by the Fair Debt Collection Practices Act (FDCPA), which is administered by the Federal Trade Commission (FTC). The FDCPA sets forth strict guidelines designed to protect consumers from abusive, misleading and unfair debt collection practices. In-house collectors are credit grantors and are covered by the FDCPA only under certain circumstances.

Why use a collection agency?

Many debtors will pay a collection agency even though they never cooperated with the original creditor. The debtors sometimes realize you are serious or don't want a damaged credit rating or to go to court, therefore it is sometimes possible for the agency to collect when the client was not able to.

How long will it take for you to collect my money?

Not all claims are collectible as some debtors may skip, file bankruptcy, become deceased or just refuse to pay. The age of the debt also plays a part in how long it may take to collect anything, if the debt is old and/or the debtor requires backup paperwork, that can prolong any collections.

What if the debtor disputes the debt or just refuses to pay?

If the debtor disputes the debt, we will provide them with any documentation you can provide us to prove the validity of the debt. If the debtor refuses to pay, we may suggest legal action.

What debts can be placed for collection?

There are no minimums for claims that are placed with us . We try to make sure all claims are pretty recent. As discussed on the home page of our site, as the debts go beyond 90 days, it tends to make collections exponentially more difficult beyond that time frame.

Are there any guarantees of payment?

No, we cannot guarantee payment, but will try our best to collect your money.

What info would you need from our organization to get started?


Your company name, address, fax, phone, and email.

The debtor's contact information, name, address, any contact phone numbers, email etc.

Total amount owed and when it was due.

What documents do we need to give you for you to support the debt?

We would need a copy of a contract if you have one, an invoice or statement that has the amount owed, and the debtor contact information on it, such as address, phone, work phone, email, anything you have.

Do you have any requirements for us?

The most important requirement we have is that you report to us if a debtor pays you directly. It is illegal for us to try to continue to collect once they have paid either you or us. Also, once you place the account with us, you must stop all in-house collection activity, cease sending monthly statements and discontinue the accrual of any interest if applicable.

When shoul i place an account for collections?